Privacy Policy

Effective Date: September 6, 2026
Last Updated: September 6, 2026

Iron Bridge Surface Care LLC (“Iron Bridge Surface Care,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit IronBridgeSurfaceCare.com (the “Website”), communicate with us through the Website, request information about our services, submit a service inquiry, schedule an appointment, or purchase or pay for services through functionality that we make available.

Iron Bridge Surface Care LLC is a Pennsylvania limited liability company serving customers primarily in Pittsburgh, Pennsylvania, and surrounding areas.

This Website is intended primarily for users located in the United States.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with the Website and the services or features you use.

Information You Provide Directly

You may provide information to us when you:

  • Submit a contact or quote-request form;

  • Request information about our services;

  • Ask us to contact you;

  • Schedule or request an appointment;

  • Communicate with us regarding an existing or potential service;

  • Complete a transaction or payment;

  • Contact us for customer support; or

  • Otherwise voluntarily provide information through the Website.

This information may include:

  • Your name;

  • Email address;

  • Telephone number;

  • Service address;

  • Mailing or billing address;

  • Preferred appointment date or time;

  • Information about the services you are interested in;

  • Information about the property or surfaces to be cleaned;

  • Messages, questions, notes, or other information you submit;

  • Appointment and scheduling information;

  • Transaction and purchase information; and

  • Other information you voluntarily provide.

Please do not submit sensitive personal information through general contact forms unless it is necessary for us to provide the requested service.

2. Service and Appointment Information

If you request or schedule carpet cleaning, area rug cleaning, upholstery cleaning, tile and grout cleaning, or another service that we offer, we may collect information needed to provide that service.

This may include:

  • Your name and contact information;

  • Property or service location;

  • Type of service requested;

  • Appointment date and time;

  • Information about the surfaces or items to be serviced;

  • Special instructions or access information;

  • Pricing, estimates, invoices, and transaction information;

  • Communications regarding your appointment; and

  • Records relating to services provided.

We use this information to provide estimates, schedule appointments, communicate with you, perform requested services, process transactions, maintain business records, and provide customer support.

3. Online Scheduling

We may offer online appointment scheduling or booking through the Website.

Online scheduling may be provided through Squarespace, Squarespace Scheduling, a related scheduling provider, or another third-party scheduling service that we choose to use.

When you schedule an appointment, the scheduling service may collect information such as your:

  • Name;

  • Email address;

  • Telephone number;

  • Service address;

  • Requested service;

  • Appointment date and time;

  • Notes or instructions; and

  • Other information needed to arrange your appointment.

Information submitted through a third-party scheduling service may be processed and stored by that provider according to its own privacy practices.

We may receive and use appointment information to provide the requested service and communicate with you about your appointment.

4. Payments and Transactions

We may allow customers to pay deposits, invoices, appointment charges, or other amounts online through the Website.

Payment processing may be provided by third-party payment processors such as Square, through Squarespace Commerce, or through another payment provider that we make available.

When you make a payment, the payment processor may collect information including:

  • Name;

  • Billing address;

  • Email address;

  • Telephone number;

  • Payment card or other payment method information;

  • Transaction amount;

  • Date and time of the transaction; and

  • Other information necessary to process and secure the transaction.

We do not intend to directly collect or store your complete credit or debit card number.

Full payment card information is generally submitted directly to and processed by the applicable payment processor. We may receive limited information related to your transaction, such as payment status, transaction amount, payment date, invoice information, and limited payment-method information.

Payment processors maintain their own privacy and security practices, and their processing of your information is also governed by their applicable privacy notices and terms.

5. Information Collected Automatically

When you visit the Website, we and service providers acting on our behalf may automatically collect certain information about your visit.

This information may include:

  • Internet Protocol (IP) address;

  • Browser type;

  • Device type;

  • Operating system;

  • Network information;

  • Approximate geographic location;

  • Referring website or traffic source;

  • Pages viewed;

  • Links or buttons clicked;

  • Date and time of visits;

  • Time spent on pages;

  • Navigation through the Website;

  • Search activity on the Website, if applicable;

  • General interaction with Website features; and

  • Cookie and similar technology identifiers.

We use this information to operate the Website, understand Website traffic, measure performance, improve the user experience, identify technical problems, prevent misuse, and understand how customers discover and interact with our business.

6. Squarespace

Our Website is hosted and operated using Squarespace.

Squarespace may process information necessary to host, secure, operate, and provide functionality for the Website.

Squarespace may also collect certain information about Website visitors, including browser, network, device, IP address, Website activity, and other technical or usage information.

We may use Squarespace's analytics, forms, commerce, scheduling, and other Website-management functionality.

Information processed by Squarespace is also subject to Squarespace's own applicable privacy practices.

7. Google Analytics

We use Google Analytics to understand how visitors find and interact with the Website.

Google Analytics may collect information such as:

  • Website visits and sessions;

  • Pages viewed;

  • Approximate geographic location;

  • Browser information;

  • Device information;

  • Traffic source;

  • Interactions with Website content; and

  • Cookie or similar identifiers.

We use this information in aggregated or analytical form to understand Website performance, improve our Website, evaluate customer interest, and make business and marketing decisions.

Google may process information collected through Google Analytics according to Google's own privacy policies and terms.

8. Google Advertising and Conversion Measurement

We may use Google Ads and related Google advertising or measurement services to promote Iron Bridge Surface Care and understand whether advertisements result in Website visits, inquiries, appointment requests, telephone calls, or other conversions.

If these services are enabled, Google and related technologies may use cookies or similar technologies to collect information about interactions with our Website and advertisements.

Depending on the advertising features we use, this information may be used for purposes such as:

  • Measuring advertising effectiveness;

  • Determining whether an advertisement resulted in an inquiry or booking;

  • Limiting or measuring advertising exposure;

  • Understanding customer acquisition;

  • Building advertising audiences; or

  • Providing or measuring personalized advertising where permitted.

Where required, non-essential advertising technologies may be controlled through our cookie consent tools.

9. Cookies and Similar Technologies

The Website uses cookies and similar technologies.

A cookie is a small piece of information stored on your browser or device when you visit a website.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the Website to operate properly and may support functions such as:

  • Website security;

  • Navigation;

  • Forms;

  • Appointment scheduling;

  • Shopping cart functionality;

  • Checkout; and

  • Payment-related functionality.

Because these cookies are necessary for Website operation, they may not always be capable of being disabled through our cookie settings.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with the Website, including traffic patterns, Website usage, popular pages, and Website performance.

These may include cookies used by Squarespace and Google Analytics.

Advertising and Measurement Cookies

If we use Google Ads or other advertising technologies, these cookies may help us measure advertising campaigns, understand conversions, and perform other advertising-related functions.

10. Cookie Choices

We provide or may provide a cookie consent banner or similar preference-management tool through the Website.

Depending on the Website configuration and applicable law, you may be able to accept, reject, or manage certain non-essential cookies.

You can also control cookies through your browser settings. Blocking some cookies may affect the operation or availability of certain Website features.

11. How We Use Personal Information

We may use information collected through the Website to:

  • Operate and maintain the Website;

  • Provide information about our services;

  • Respond to inquiries;

  • Provide quotes or estimates;

  • Contact prospective customers who request communication from us;

  • Schedule and manage appointments;

  • Confirm, change, or cancel appointments;

  • Perform requested services;

  • Process payments and transactions;

  • Provide receipts or invoices;

  • Communicate about current or past services;

  • Provide customer service and support;

  • Maintain customer and business records;

  • Improve our Website and services;

  • Understand how visitors interact with our Website;

  • Analyze Website traffic and business performance;

  • Measure advertising effectiveness;

  • Conduct marketing activities;

  • Prevent fraud, abuse, security threats, and other harmful activity;

  • Protect our Website, customers, business, and property;

  • Resolve disputes;

  • Enforce agreements;

  • Comply with tax, accounting, legal, regulatory, or other obligations; and

  • Exercise or defend legal rights.

We may also use information for another purpose that is reasonably related to the reason it was provided or where you otherwise authorize us to do so.

12. Email and Other Communications

If you provide your email address, telephone number, or other contact information when submitting an inquiry, requesting an estimate, scheduling an appointment, making a purchase, or contacting us, we may use that information to respond to you and communicate about your request or our services.

For example, we may send communications concerning:

  • Your inquiry;

  • Estimates or quotes;

  • Appointment confirmations;

  • Appointment reminders;

  • Scheduling changes;

  • Service updates;

  • Invoices;

  • Receipts;

  • Payment information;

  • Follow-up regarding services provided; and

  • Customer support.

We may also offer promotional or marketing communications in the future.

Where required by applicable law, we will obtain appropriate consent before sending marketing communications.

You may opt out of marketing emails by using the unsubscribe mechanism provided in the email or by contacting us at info@IronBridgeSurfaceCare.com.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications necessary to complete an appointment, respond to your request, process a transaction, or otherwise provide services.

13. How We Disclose Information

We do not disclose personal information arbitrarily.

We may disclose information to third parties when reasonably necessary to operate our business or provide our services.

Service Providers

We may disclose or make information available to service providers that assist us with services such as:

  • Website hosting and operation;

  • Website analytics;

  • Scheduling and appointment management;

  • Payment processing;

  • E-commerce;

  • Email delivery;

  • Communications;

  • Advertising and marketing;

  • Data storage;

  • Website security;

  • Fraud prevention;

  • Accounting or bookkeeping; and

  • Professional services.

These providers may include companies such as Squarespace, Google, Square, and other providers we use from time to time.

Their use of information may also be governed by their own privacy policies and contractual obligations.

Legal and Safety Reasons

We may disclose information if we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, court order, subpoena, or legal process;

  • Respond to a lawful government request;

  • Protect the rights, property, or safety of Iron Bridge Surface Care, our customers, or others;

  • Investigate fraud, misuse, security incidents, or suspected illegal activity;

  • Enforce our terms, policies, contracts, or other agreements; or

  • Establish, exercise, or defend legal claims.

Business Transfers

If Iron Bridge Surface Care LLC is involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

14. Sale of Personal Information

Iron Bridge Surface Care LLC does not sell personal information to third parties for money.

Certain U.S. privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary sale for money.

If our future use of advertising or analytics technology constitutes a sale, sharing, or targeted advertising activity under an applicable state privacy law, we will provide any notices, choices, or opt-out mechanisms required by that law.

15. Social Media and Third-Party Websites

The Website may contain links to third-party websites or social media services, which may include:

  • Instagram;

  • Facebook;

  • YouTube;

  • TikTok; and

  • Other third-party websites or platforms.

When you click a third-party link, you leave our Website and interact directly with that third party.

We are not responsible for the privacy or security practices of third-party websites, platforms, or services. We encourage you to review their privacy policies before providing them with personal information.

If we later embed third-party videos, social media posts, maps, or other content directly on the Website, those third parties may receive technical or usage information when you interact with the embedded content.

16. Information We Do Not Intentionally Collect

Our Website is not designed to collect sensitive personal information such as:

  • Medical or health information;

  • Social Security numbers;

  • Government identification numbers;

  • Precise financial account credentials;

  • Biometric information;

  • Race or ethnicity;

  • Religious beliefs;

  • Sexual orientation; or

  • Other highly sensitive personal information unrelated to providing our services.

Please do not submit this type of information through our general Website forms.

Payment information necessary to process transactions may be collected directly by our payment processor as described above.

17. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected and for legitimate business, tax, accounting, security, dispute-resolution, and legal purposes.

Retention periods may vary depending on the type of information.

For example:

  • Contact inquiries may be retained for as long as reasonably necessary to respond to the inquiry and maintain appropriate business records;

  • Appointment and customer records may be retained as necessary to provide services and maintain customer history;

  • Transaction, invoice, and payment-related records may be retained for accounting, tax, legal, fraud-prevention, and dispute-resolution purposes; and

  • Analytics information may be retained according to the settings and retention practices of the applicable analytics provider.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal or business requirements.

18. Your Privacy Choices and Rights

Depending on where you live and the laws applicable to us, you may have certain rights regarding your personal information.

These may include the right to:

  • Request information about personal information we maintain about you;

  • Request access to certain personal information;

  • Request correction of inaccurate personal information;

  • Request deletion of certain personal information;

  • Withdraw or change certain permissions;

  • Opt out of marketing communications;

  • Manage certain cookies or tracking technologies;

  • Opt out of certain targeted advertising, sales, or sharing where applicable; and

  • Exercise applicable privacy rights without unlawful discrimination.

These rights are not absolute and may be subject to exceptions under applicable law.

For example, we may need to retain certain information to complete a transaction, maintain required business or tax records, prevent fraud, resolve disputes, or comply with legal obligations.

19. How to Submit a Privacy Request

To submit a privacy request, contact:

Iron Bridge Surface Care LLC
Email: info@IronBridgeSurfaceCare.com

Please describe your request with enough information for us to understand and respond to it.

We may need to verify your identity before fulfilling certain requests in order to prevent unauthorized access to or deletion of another person's information.

If applicable law allows an authorized agent to submit a request on your behalf, we may require evidence that the agent is authorized to act for you.

20. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

We also rely on third-party providers, including our Website host and payment processors, to provide security measures for information they process.

However, no Website, computer system, network, electronic storage system, or Internet transmission can be guaranteed to be completely secure.

You should use appropriate caution whenever providing information online.

21. Children's Privacy

The Website is intended for a general adult audience and is not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If we become aware that we have collected personal information online from a child under 13 in circumstances requiring parental consent, we will take reasonable steps to delete the information as appropriate.

If you believe that a child under 13 has provided personal information through the Website, please contact us at:

info@IronBridgeSurfaceCare.com

22. United States Website

Iron Bridge Surface Care primarily provides services to customers in Pittsburgh, Pennsylvania, and surrounding areas, and this Website is intended primarily for a United States audience.

This Privacy Policy is designed around our U.S.-based Website and business operations.

If you access the Website from outside the United States, you understand that information may be processed or stored in the United States.

23. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time to reflect:

  • Changes to our Website;

  • New or modified services;

  • New scheduling, payment, analytics, or advertising functionality;

  • Changes to our business practices;

  • Changes to our service providers; or

  • Changes in applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Material changes may also be communicated through the Website or through another appropriate method where required.

Your continued use of the Website after an updated Privacy Policy becomes effective is subject to the updated policy.

24. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information associated with you, contact us at:

Iron Bridge Surface Care LLC
Pennsylvania, United States
Email: info@IronBridgeSurfaceCare.com
Website: IronBridgeSurfaceCare.com